Corporate Deputy Director of Revenue

Văn phòng điều hành - Khách sạn Mường Thanh Lô Cc5, Bán đảo Linh Đàm, Hoàng Liệt, Hoàng Mai, Hà Nội

Nơi làm việc: Hà Nội

Danh mục: Sales/ Marketing

Hạn nộp hồ sơ: 31-03-2018

Mức lương: Thương lượng

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Mô tả ngắn

- Implement and support company pricing, market strategy, yield, distribution & selling strategies, and revenue management best practices.  Manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications. 

Mô tả công việc

Job Summary – (Role Summary)

Implement and support company pricing, market strategy, yield, distribution & selling strategies, and revenue management best practices.  Manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.

Essential Duties and Responsibilities – (Key Activities of the role)

Using the tools provided (ie IBP) and in compliance with the hotel  standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.

- Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.

- Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.

- Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.

- Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.

- Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.  Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.

- Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Director of Sales or Director of Catering on setting group and conference rates.

- Manage use of revenue systems* on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Holidex Plus.

- Train and support hotel teams on revenue system* functionality and enhancements.

- Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy.  Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.

- Guardian of IBP. Ensure compliance with all IBP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments.

- Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments.

- Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.

- Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.).

- Works with Human Resources on manpower planning and management needs

- Works with Director of Finance in the preparation and management of the Department’s budget

Quyền lợi của bạn khi tham gia vào công việc này

Salary, bonus according to corporate regulation

Social insurance, health insurance, full insurance

Have the opportunity to be professionally trained

Environment friendly, professional

The other modes of communication directly during the interview

Yêu cầu công việc

Required Skills 

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.

- Proficient in the use of Microsoft Office

- Problem solving, analytical, reasoning, motivating, organizational and training abilities.

- Good writing skills

Qualifications 

- Bachelor’s degree in Hotel Administration or Business Administration.  MBA is preferred.

Experience 

- 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Previous Revenue Management or Pricing experience is preferred.

Number of employees supervised 

Direct  Reservations Manager/ Reservations Supervisor/ Reservation Sales Agent

Annual Operating Profit/Payroll Budget 

Department Budget and Headcounts

Key Metrics 

Departments Budget

- Hotel Revenue

- Employee Satisfaction Survey

Decision Making Responsibilities (Decision Rights) 

Department Budget

Key Internal Relationships 

Hotel Executive Committee Members and Corporate Employees

Key External Relationships 

 - Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

 

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