Mô tả ngắn
- Implement and support company pricing, market strategy, yield, distribution & selling strategies, and revenue management best practices. Manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
Mô tả công việc
Job Summary – (Role Summary)
- Implement and support company pricing, market strategy, yield, distribution & selling strategies, and revenue management best practices. Manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
Essential Duties and Responsibilities – (Key Activities of the role)
- Using the tools provided (ie IBP) and in compliance with the hotel standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
- Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
- Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.
- Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.
- Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.
- Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
- Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Director of Sales or Director of Catering on setting group and conference rates.
- Manage use of revenue systems* on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Holidex Plus.
- Train and support hotel teams on revenue system* functionality and enhancements.
- Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
- Guardian of IBP. Ensure compliance with all IBP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments.
- Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments.
- Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.
- Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.).
- Works with Human Resources on manpower planning and management needs
- Works with Director of Finance in the preparation and management of the Department’s budget
Quyền lợi của bạn khi tham gia vào công việc này
- Salary, bonus according to corporate regulation
- Social insurance, health insurance, full insurance
- Have the opportunity to be professionally trained
- Environment friendly, professional
- The other modes of communication directly during the interview
Yêu cầu công việc
Required Skills
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.
- Proficient in the use of Microsoft Office
- Problem solving, analytical, reasoning, motivating, organizational and training abilities.
- Good writing skills
Qualifications
- Bachelor’s degree in Hotel Administration or Business Administration. MBA is preferred.
Experience
- 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Previous Revenue Management or Pricing experience is preferred.
Number of employees supervised
- Direct Reservations Manager/ Reservations Supervisor/ Reservation Sales Agent
Annual Operating Profit/Payroll Budget
- Department Budget and Headcounts
Key Metrics
- Departments Budget
- Hotel Revenue
- Employee Satisfaction Survey
Decision Making Responsibilities (Decision Rights)
- Department Budget
Key Internal Relationships
- Hotel Executive Committee Members and Corporate Employees
Key External Relationships
- Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
Thông tin nhà tuyển dụng
Địa chỉ
Lô Cc5, Bán đảo Linh Đàm, Hoàng Liệt, Hoàng Mai, Hà Nội
Số điện thoại
0963 616 611
tuyendung@muongthanh.vn
Người đại diện
Phạm Hà An - 0963 616 611
Website
Giới thiệu ngắn
Tập đoàn Mường Thanh đã phát triển bền vững thành Tập đoàn kinh tế tổng hợp đa ngành hoạt động trên các lĩnh vực Đầu tư- Xây dựng- Du lịch giải trí và hiện nay Tập đoàn mở rộng sang các lĩnh vực Đào tạo, Y tế, trở thành một Tập đoàn lớn mạnh với hơn 50 khách sạn và dự án khách sạn, tạo việc làm và đời sống ổn định cho hơn 8000 lao động, hàng năm đóng góp hàng ngàn tỷ đồng cho ngân sách nhà nước. Tập đoàn Mường Thanh đã làm tốt công tác xã hội, giành một ngân quỹ rất lớn hàng chục tỷ đồng cho công tác xóa đói giảm nghèo, phát triển dân trí, phát triển tài năng cho đất nước, góp phần giải quyết việc làm, phát triển kinh tế xã hội cho đất nước và thủ đô Hà Nội.
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